Pioneer® brand seeds are produced and distributed in Australia by GenTech Seeds, a Yates family business continuing a legacy of excellence in breeding and commercialising seed for Australian farmers for 50 years. GenTech Seeds has a unique responsibility to help improve growers' operations and advance the science of agriculture in Australia by committed to comprehensive pre- and post-sales technical service, together with broader farm management advice and support. 

Our dedicated and passionate people are the driving force behind what we do and is the reason for our continued success in the advancement the science of agriculture in Australia.  

About the Role:

GenTech Seeds is seeking the expertise of an experienced Customer Service Coordinator to join our team in our Toowoomba office. This role will be responsible for providing exceptional customer service to our internal and external network by processing orders, resolving customer order queries and supporting the in-field sales team.

Key accountabilities this position will be responsible for:

• Exceptional customer service and effective resolution of customer enquiries received via phone, email and web

• Receive and manage orders and stock enquiries including processing through Stock Management Systems (D365)

• Manage consignment stock and external depots

• General systems administration including data logging, updating, validation, cleansing and customize reporting

• Assist with stock take

• Inbound and outbound calling to maintain and build customer relationships

• Collate sales information through customer conversations and effective questioning to assist Territory Sales Manager’s with sales leads.

About You:

• Strong customer service ethos with demonstrated experience in a demanding customer service role

• Passion for developing and maintaining strong relationships with internal and external network

• Composed under pressure to meet competing demands of various stakeholders

• Collaborative team player

• Advanced user of MS Word, Excel & Outlook

• High attention to detail

• Proficient user of enterprise databases (D365 preferred)

• Exceptional interpersonal skills and good written and verbal communication skills.

• Superior organisational skills and ability to prioritize workload

• Self-motivated and enthusiastic with a positive attitude and adaptable to change

Company Benefits:

• Competitive salary package based on your skills and experience.

• Ongoing mentorship from senior leaders with your direct team and the broader organisation.

• Access to company incentive bonus and yearly remuneration increases

• Ongoing training and professional development tailored to your needs.

If you are ready to join an industry leader in their field of expertise, then please press the “Apply” and ensure your application includes the following:

• A cover letter, addressing the selection criteria.

• A copy of your current resume, along with contact details of 2 referees.

All submissions will be reviewed as they are received so, please do not delay in applying for this opportunity.