About Us:

At DCC Industry Group, we are committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services that support people across every stage of life.

Through our diverse divisions, including Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services, we provide compassionate, evidence-based support designed to enhance independence, wellbeing, and long-term outcomes. Our multidisciplinary teams work alongside individuals, families, carers, and communities to create pathways for growth, inclusion, and success.

Guided by our core values of Respect, Justice, Equality, Humility, and Courage, we are passionate about making a lasting difference. We believe every person deserves the opportunity to reach their full potential, and we are dedicated to delivering services that are culturally informed, responsive, and tailored to the unique needs of those we support.

Joining DCC Industry Group means becoming part of an organisation that values innovation, collaboration, and social impact, where your work directly improves lives and strengthens communities across Queensland.

About the Role:

The Disability Area Coordinator provides operational leadership across Supported Independent Living (SIL), Community Access, Centre-Based Supports and In-Home Supports, ensuring the delivery of high-quality, person-centred services that support positive participant outcomes. Reporting to the General Manager – Disability and Allied Health, this role is responsible for leading teams, overseeing service quality and compliance, managing operational performance, and driving continuous improvement. The position plays a key role in workforce leadership, participant safety, stakeholder engagement and service growth, ensuring services align with NDIS Practice Standards, legislative requirements and organisational objectives.

Responsibilities will include:

• Lead the day-to-day delivery of disability services across SIL, Community Access, Centre-Based Supports and In-Home Supports.

• Provide leadership, supervision, coaching and performance management to support a capable and engaged workforce.

• Coordinate workforce planning, rostering and resource allocation to ensure services are delivered efficiently and effectively.

• Support participant intake, service commencement and ongoing service coordination to achieve positive outcomes.

• Ensure the delivery of person-centred, trauma-informed supports that promote participant choice, independence and goal attainment.

• Build and maintain collaborative relationships with participants, families, carers, guardians, support coordinators and other key stakeholders.

• Monitor service quality and compliance with NDIS Practice Standards, legislative requirements and organisational policies.

• Lead the management of incidents, complaints, risks and restrictive practices, ensuring appropriate investigation, reporting and follow-up.

• Oversee service performance, funding utilisation and operational targets to support service sustainability and growth.

• Drive continuous improvement initiatives and contribute to strategic planning, service development and organisational change activities.

About You:

We are looking for a confident, hands-on leader who has extensive experience within the NDIS landscape and enjoys leading a team in day-to-day service delivery. This is someone who is happy to jump in, support the team, problem solve and contribute to positive outcomes in a practical and collaborative way. You'll be passionate about leading strong teams and high-quality service delivery for participants. You’ll enjoy guiding and mentoring staff, helping build confidence, capability and consistency within the team. You understand the importance of clear communication, teamwork and contributing to a positive team culture.

This role is based in Toowoomba, so being able to work independently, stay connected and build strong relationships is important. We’re looking for someone who can communicate openly and consistently to facilitate connection across teams and programs within the broader organisation.

You’ll be comfortable leading a team through change and integration activities, contributing to continuous improvement initiatives and assisting with service development opportunities across the program.

Most importantly, you’ll be approachable, resilient, values-driven and genuinely passionate about making a difference for participants, families and the team.

What's on Offer:

• Attractive hourly remuneration in line with SCHADS 5.1, plus superannuation

• Permanent Full-Time Position with long-term career stability and growth opportunities.

• Monday to Friday schedule, supporting work-life balance

• Professional development and continued learning with the support of an experienced leadership team that is committed to your professional growth, providing ongoing coaching, mentorship and development opportunities to help you thrive in the role and progress your career.

• Employee Assistance Program (EAP) access for wellbeing and personal support.

• The opportunity to be part of a growing Indigenous-led organisation that values courage, integrity, cultural responsiveness, and community impact in everything we do.

Requirements/Qualifications:

• A tertiary qualification in Disability, Communities Services or relevant is ideal.

• Demonstrated experience in supporting disability or community services, with a sound understanding of NDIS framework and disability legislation, including the Disability Discrimination Act.

• Demonstrated experience working within an NDIS environment including a sound understanding of NDIS plans, core and capacity supports, pricing arrangements, service agreements, code of conduct, NDIS registration and the role of the quality and safeguards commission.

• Demonstrated experience leading, supervising and developing teams within disability, community or human services setting, including workforce coordination, performance management, coaching and capability development.

• Well-organised with the ability to manage competing priorities, work proactively and adapt to changing service needs.

• Demonstrated ability to build positive working relationships with participants, families, colleagues and external stakeholders, with a commitment to person-centred practice.

• LCS2 check or able to obtain

• Working with Children Check (QLD Paid Blue Card) or willingness to obtain

• NDIS Worker Screening Check (Yellow Card) or willingness to obtain

• NDIS Worker Orientation Module

• Current P2 or Open Australian driver's licence (essential for travel between sites)

• National Police check or able to obtain

• Nationally recognised First Aid and CPR certifications or willingness to obtain

How to apply: 

Please complete and submit your cover letter explaining how your skills, experience, and personal attributes qualify you to succeed in completing the key responsibilities. 

Should you have further questions or require more information, please contact rec••••••••@dccgroup.org.au.

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.