RAWR Support Services

📍 Location: Warwick & Toowoomba, QLD
💼 Employment Type: Full-Time or Part-Time (Negotiable)
💰 Salary: Competitive remuneration based on qualifications and experience, plus superannuation.

Empower People. Build Connections. Create Positive Outcomes.

RAWR Support Services is a trusted provider of disability support services, committed to empowering people living with disability to achieve their goals, increase independence, and live fulfilling lives.

We are seeking an experienced, passionate, and highly motivated NDIS Support Coordinator to join our growing team. This is an exciting opportunity to work alongside participants, families, carers, providers, and community stakeholders to help individuals maximise the benefits of their NDIS plans and achieve meaningful outcomes.

If you are passionate about person-centred practice, advocacy, problem-solving, and making a genuine difference in people's lives, we would love to hear from you.

About the Role

As a NDIS Support Coordinator, you will work closely with NDIS participants to build their capacity, strengthen their support networks, and connect them with appropriate services and community supports.

You will support participants to understand and implement their NDIS plans while promoting choice, control, independence, and informed decision-making.

This role requires excellent communication skills, strong organisational abilities, and a thorough understanding of the NDIS framework and participant-centred practice.

Key Responsibilities

Participant Support & Coordination

• Assist participants to understand and implement their NDIS plans.

• Support participants to identify and pursue their goals and aspirations.

• Connect participants with suitable service providers and community supports.

• Develop and maintain positive relationships with participants, families, carers, guardians, and stakeholders.

• Promote participant choice, control, dignity, and independence.

• Support participants through plan implementation, service transitions, and changes in circumstances.

• Monitor service delivery and ensure supports meet participant needs and outcomes.

Capacity Building

• Assist participants to build their ability to coordinate and manage supports independently where possible.

• Strengthen informal, mainstream, and community support networks.

• Support participants to develop self-advocacy and decision-making skills.

• Facilitate collaborative planning and goal-setting processes.

Advocacy & Problem Solving

• Advocate for participant rights, safety, and wellbeing.

• Assist participants to address barriers to accessing services and supports.

• Support resolution of service delivery concerns and provider issues.

• Assist participants during NDIS plan reviews and reassessments.

Compliance & Documentation

• Maintain accurate, timely, and professional case notes and participant records.

• Ensure all documentation meets NDIS requirements and organisational standards.

• Monitor participant budgets and support utilisation where required.

• Prepare reports and supporting documentation for plan reviews.

• Ensure services are delivered in accordance with NDIS legislation, Practice Standards, and organisational policies.

About You

Essential Requirements

• Qualifications in Community Services, Disability, Human Services, Social Work, Psychology, Allied Health, Case Management, or a related field; or significant industry experience.

• Demonstrated experience in Support Coordination, Case Management, Disability Services, Community Services, Mental Health, or a similar role.

• Strong understanding of the NDIS and participant-centred service delivery.

• Excellent written and verbal communication skills.

• Strong organisational, problem-solving, and time-management abilities.

• Ability to work independently while contributing positively to a team environment.

• Current Driver Licence and reliable vehicle.

• Current National Police Check (or willingness to obtain).

• Current NDIS Worker Screening Clearance (or willingness to obtain).

• Current Working with Children Check (Blue Card) or willingness to obtain.

Highly Desirable

• Previous experience as a NDIS Support Coordinator.

• Knowledge of psychosocial disability, intellectual disability, autism, complex care, and high-support needs.

• Understanding of NDIS legislation, Practice Standards, Quality Indicators, and Code of Conduct.

• Experience supporting participants through plan reviews, reassessments, and service transitions.

• Experience using client management systems and NDIS portals.

What We Offer

✅ Competitive salary package
✅ Flexible work arrangements
✅ Supportive and collaborative team culture
✅ Ongoing professional development and training opportunities
✅ Career growth within a growing organisation
✅ Access to supervision and leadership support
✅ Opportunity to make a meaningful impact in the lives of people with disability

Why Join RAWR Support Services?

At RAWR Support Services, we are committed to delivering high-quality, person-centred supports that empower participants to live the life they choose. We value compassion, integrity, accountability, respect, and excellence in everything we do.

Our team is passionate about creating positive outcomes, building strong community connections, and supporting participants to achieve their goals. If you share these values and are looking for a rewarding career where you can truly make a difference, we encourage you to apply.

Apply Now

To apply, please submit your resume and a cover letter outlining your experience, qualifications, and suitability for the role. For further information about this role please contact Candice Smith, Service Delivery Manager on (07) •••• •611.

RAWR Support Services is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.

Only shortlisted applicants will be contacted.