About Youturn 

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

In Toowoomba, it’s usually the one who:

• knows who to call
• fixes things before they escalate
• and keeps everything moving without making a fuss

This could be you.

The role that keeps everything (and everyone) moving.

Not every job changes lives directly.
This one supports the people who do.

At Youturn, our frontline teams are out there doing important, human work every day.
And behind them? Someone making sure everything actually functions.

That someone… could be you.

This role is for the person who notices things others don’t.

The broken chair before it becomes a problem.
The missing equipment before someone asks.
The issue that “someone should fix”… and you just do.

You bring order.
You sort things out.
You make life easier for everyone around you.

And you take quiet pride in knowing: “If I’m doing my job well, everything just works.”

What this job really is

You’re the glue across multiple sites.

The connector between:

• teams and tools
• people and systems
• problems and solutions

Some days you’ll be:

• organising a repair before it disrupts a service
• setting up tech so a new staff member can hit the ground running
• coordinating site needs so teams can focus on the people they support

Other days? You’ll just be the person who makes things happen when they need to.

What you’ll be doing (without the corporate spin)

Keeping things running (so others can do their jobs)

• Supporting multiple sites to stay functional, safe and well organised
• Jumping on issues early and following them through to resolution
• Creating environments that actually work for people

Sorting out the practical stuff

• Coordinating maintenance, repairs and day-to-day building needs
• Working with landlords, tradies and service providers
• Making sure things don’t sit unresolved

Tech & systems support (don’t worry — not super technical)

• Helping organise equipment, access and basic IT needs
• Tracking assets and keeping things where they should be
• Making sure teams have what they need to get their work done

The details that make everything smoother

• Ordering supplies before they run out
• Keeping records accurate and up to date
• Supporting scheduling and coordination behind the scenes

Being someone people rely on

• Responding quickly
• Solving problems without drama
• Being approachable, practical and helpful

Let’s be honest for a second…

This role can be busy.
Things come at you from multiple directions.
Not everything will be perfectly planned.

But if you:

• like variety
• enjoy getting things sorted
• and feel energised by helping others succeed

You’ll thrive here.

Why Youturn (and why this actually matters)

This isn’t just admin.
This isn’t just coordination.

This is the work that enables support services to function properly.

At Youturn:

• what we do matters
• the people we support matter
• and the environments we create matter

 

You’ll be part of something bigger, even if your role is behind the scenes.

We are:

• People-centred – we put people and communities first
• Collaborative – no one does this alone
• Responsive – we act, not just talk
• Purpose-driven – this work has meaning
• Accountable – we follow through

What we offer (the practical side)

• Competitive salary based on your experience
• 12% super + salary packaging up to $15,900
• Additional $2,650 meal & entertainment packaging
• Access to extra salary packaging benefits (where eligible)
• 5 days wellness leave each year (pro-rata)
• 12 weeks paid parental leave after 12 months
• Annual leave loading

You’ll do well in this role if:

• You’re naturally organised and stay on top of things
• You take initiative instead of waiting to be told
• You enjoy helping people and fixing problems
• You can juggle multiple priorities without losing momentum
• You’re comfortable working across different sites and teams
• You’re confident using systems like Microsoft Office
• Relevant experience in administration, operational support, facilities coordination, business 
  support or a similar role. 
•  Relevant qualifications in administration, business support or a related field are desirable but 
  not essential. 

Bonus points if you’ve worked across:

• multiple locations
• community services or not-for-profit environments

Final thought

If you’re looking for a role where:

• your work is visible
• your contribution matters
• and your day goes fast because you’re actually doing things

This might be exactly what you’ve been looking for.

Ready to apply?

Send us your resume and a short cover letter telling us:

• why this role stood out to you
• and how you like to support others in your work

Learn more about us at www.youturn.org.au

Youturn is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with lived experience, and people from diverse backgrounds.