Toowoomba-based permanent opportunity | Leading a high‑impact Home Care program

Your new company

Join a respected, community‑focused not‑for‑profit organisation dedicated to helping people live independently and with dignity. This organisation delivers a wide range of home and community care programs, community housing, and disability supports. Guided by a vision of connecting lives and finding bright possibilities, they work in partnership with clients to help their lives shine.

Your new role

As the Program Manager, you will lead the strategic growth and operational delivery of Home Care Packages. Your responsibilities include overseeing high‑quality, client‑centred service delivery, ensuring compliance with Aged Care Quality Standards, and providing strong and supportive leadership to the Home Care Team.

This is a role where you will set direction, manage performance, and ensure services are responsive, accountable, and aligned to best practice. You will also manage key external and internal stakeholder relationships and represent the organisation in key aged care forums. A negotiated client caseload may also form part of the role.

Key focus areas include:

• Strategic growth of Home Care services
• Operational oversight and best‑practice service delivery
• Quality, safety, clinical governance, and compliance
• Leadership, staff capability development, and recruitment
• Effective stakeholder engagement and sector representation

What you'll need to succeed

To thrive in this role, you will bring:

• Diploma of Community Services or higher
  
• Clinical care experience (clinical qualification desirable but not essential)
  
• Demonstrated experience in business development or service growth
  
• Strong knowledge of Home Care Package program management and compliance obligations
  
• High‑level understanding of aged care clinical governance
  
• Excellent interpersonal skills and the ability to work effectively with a broad range of stakeholders
  
• Strong organisational and analytical skills, including data and workload management
  
• A proven ability to lead, support, and develop staff
  

What you'll get in return

You will join a purpose‑driven organisation that values compassion, collaboration, and positive community impact. In this leadership role, you will enjoy:

• The opportunity to drive growth and innovation within a key community service
  
• A supportive and values‑aligned leadership team
  
• A meaningful role where your expertise directly enhances client wellbeing
  
• Professional development opportunities and sector engagement
  
• A chance to positively influence aged care service delivery
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email che•••••••••••@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.