ABOUT THE ROCK

We’re a venue like no other, sitting in the heart of Toowoomba. The Rock offers a contemporary pub experience with an unrivalled food and beverage menu. Whether you're swinging by for a quick drink, settling in for a long lunch, or catching the game with mates, there’s always a spot for you here.

Since 1911, this has been the place for good times (back when we were known as The Gladstone Hotel—aka The Happy Rock). Fast forward to now, and we’re still that same community favourite—just with a new look and an even better menu. Big screens, delicious meals and snacks, cocktails that hit just right, and a team that loves what they do.

Everyone’s welcome. Seven days a week, we’re here to keep the good time rollin’.

ABOUT KPAT HOTELS

Founded in 2020 by Kenneth Wagner, Kpat Hotels is building a portfolio of contemporary accommodation, restaurants, bars and pubs across Queensland. Each venue is shaped by its location and designed to create places local people feel proud of. Places for memorable stays, milestone celebrations, weekends away or simply enjoying great food and good company.

Our approach is hands on. We invest in, develop, construct and operate our venues, allowing ideas to move from concept to opening with a clear vision. From interior design and brand identity through to the guest experience on the floor, we believe the details matter. The goal is always the same. To create venues that feel considered, welcoming and enrich the fabric of their community.

Hospitality, for us, is about how people feel when they walk through the door. The warmth of the welcome, the energy of the room and the memories people take away.

With venues operating and more in development, KPAT Hotels continues to grow across Queensland. We look forward to welcoming passionate people who want to help create great places and memorable experiences for our guests and communities.

KEY RESPONSIBILITIES:

The Rock is after a stand-out Full Time or Part Time Duty Manager who is a strong leader with experience in high-volume, face-paced environments. This role will suit a passionate hospitality professional who understands what being hands-on means.

Reporting directly to the Venue Manager, you will be leading from the front and setting high standards, ensuring the smooth operation of the venue. Above all, you’ll be responsible for delivering an exceptional guest experience and inspiring the team to do the same.

WHAT WE’RE LOOKING FOR:

To really succeed in this role we are looking for experienced hospitality person that has:

• Experience managing a large and diverse team

• Experience working in a high-volume environment

• Exceptional product knowledge and ability to drive consistency and excellence

• Business and operational acumen

• Skills to develop staff around product knowledge, service skills, team culture and guest relationships

• RSA and RSG certifications (essential)

• RMLV and Approved Manager credentials (preferred, but not essential)

• A true hospitality worker who is available on weekends and for late-night shifts

• A love for exceptional customer service